• It's made with luv.

• No.

• Tracking numbers are included in the shipping confirmation email that is sent after an order is processed. You can use your tracking number to get updates on your order. We can't provide any further information, apart from what the tracking information shows, once we have shipped the parcel.

• UK Delivery 3-5 Business Days.
• European Delivery 5-7 Business Days.
• Worldwide Delivery 7-10 Business Days.
  

Please note that delivery times may vary if the item that you purchased was a pre-order. If an item is on pre-order, it will be displayed on the product picture and in the product description.

Yes, we ship to most places around the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions from time to time, so stay sign up to our email list for exclusive deals.

If you are unable to select a certain shipping destination at checkout then we don't ship there unfortunately.

• You can make a return by heading over to our self-serve return portal by clicking here and following the return steps.

Absolutely. You have 14 days from receiving your item to start an exchange.

Using our instant exchange option you can even order your new item before sending your old item back.

To start an exchange, head over to our returns/exchange portal by clicking here.

• Once we have received your return, it will be checked by our quality control team to ensure that it is in resealable condition.

• Once approved, you will receive an email confirming your return. This process normally takes no longer than 3 Business days but can be up to 5 business days during peak season.

• Once the return/refund is processed, your bank may take an additional 3-5 business days to process the refund.